Shipping & Returns

General Terms:

All A Dog Wants reserves the right to update the rules when necessary, and the updated version will be published on www.alladogwants.com with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by All A Dog Wants immediately. All buyers or suppliers are deemed to accept the rules if they are using the services provided by All A Dog Wants. All A Dog Wants policy shall prevail in case of conflict with supplier's policy.

For after-sales issues, buyers should file a return & refund request within 14 days of the delivery date. If the period of Return & Refund request filed exceeds the 14 days, All A Dog Wants reserves the right not to provide any after-sales service after that time.

Before an order is shipped out, the buyer has the right to apply to cancel the order by clicking the "request refund" button in All A Dog Wants buyer center, or by contacting All A Dog Wants contact us page to cancel the order. Please note some products policies do not accept order cancellations before the order is shipped out. All A Dog Wants should agree or reject the cancellation request within 5 business days.

If All A Dog Wants cannot fulfill the buyer's order within the order processing time indicated on the product page, under the condition, but not limited to no stock or other conditions, All A Dog Wants has the right to cancel and refund the order.

If the buyer receives goods damaged or broken and applies for a refund with compelling evidence, and the goods need to be returned, All A Dog Wants has the responsibility to offer the buyer a prepaid return label within 5 business days to return damaged/broken goods. All A Dog Wants should refund the buyer when the return shows as in transit on the logistic website with the provided prepaid return label.

All A Dog Wants shall not be required to accept after-sale request for "non-defective remorse returns".  All A Dog Wants has the right to accept or reject the request as the policy shows on the All A Dog Wants product page. 

If All A Dog Wants accepts the after-sale request for  "non-defective remorse returns" a "restocking & repacking fee" may be required as listed under All A Dog Wants policy restriction.  The "restocking & repacking fee"  deducted shall not exceed 35% of order total price.

All A Dog Wants shall restrict the refund time and redelivery time under the conditions included but not limited to provisions listed in All A Dog Wants policy.  Once agreement on refund or redelivery is made between All A Dog Wants and buyer, All A Dog Wants must refund in not more than 5 business days, or redelivery not more than 7 business days.

Once the buyer submits the after-sales request, the buyer needs to provide evidence (as the clause states below) to All A Dog Wants. If the buyer cannot provide compelling evidence within the order after-sales period policy indicated, All A Dog Wants has the right to reject the return and refund request.

Whether the evidence is compelling or not will ultimately be determined by All A Dog Wants and the suppliers.

Under Various Circumstances:

1. Refund Request Timing

The buyer has the right to apply for a full refund for the order that was not shipped out within the stated processing time (subject to the estimated processing time displayed on the order page).

Return & Refund Type 

For Unshipped Orders 

If the Return & Refund request is submitted prior to the product being shipped.  All A Dog Wants will refund the order within 5 business days after the the request is processed.

After Order has Shipped

 All A Dog Wants has 10 business days to process the request after the buyer submits it.

2. Goods Returned in Transit

If the package is sent back to the shipper during transit for any reason, and the buyer applies for a refund, the shipper should refund within 10 business days of the refund request. Under the same cases, if the buyer requests redelivery, the supplier should begin redelivery within 10 business days of the request date.

3. Goods Destroyed in Transit

If the package/goods are destroyed in transit, and buyer has proof from the logistics website such as but not limited to a screenshot from the logistics website that the order was destroyed, All A Dog Wants should refund the order within 10 business days of buyer's refund request, or redelivery within 10 business days of the request.

4. Wrong Receipt Information

If the buyer puts wrong receipt information on an order, the buyer should contact All A Dog Wants via "Contact Us"  to request the update on the order with the correct receipt information.

Please note the receipt information correction or order cancellation are not guaranteed.

If the order has already shipped out, it is the buyer's responsibility to contact the logistics company with the correct information.

If the goods have been delivered to the wrong receipt, the buyer can attempt to send back the products at his/her own expense. If the goods are returned in good condition, All A Dog Wants shall refund the order within 10 business days of receiving the goods, as buyer’s refund request, or begin redelivery within 10 business days of receiving the goods. Please note buyer will additionally be charged the redelivery fee.

If the order cannot be corrected or returned, the buyer will bear the losses.

5. Defective Products (package breakage/significantly not as described/missing or wrong goods/quality problems)

If the buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems), buyer should provide a refund or redelivery request with valid proof (photos/videos of goods received that shows the problem clearly). After the buyer files a request, the request will be processed by All A Dog Wants and buyer will be given a response within 5 business days.

If the proof provided does not clearly show the problem or the proof is invalid All A Dog Wants has the right to reject the buyer's refund request.

If the buyer's proof shows a clear issue and is considered valid, the proof checking time shall not be more than 5 business days, and if the goods need to be returned to get a refund, All A Dog Wants shall provide the buyer with a prepaid return label within 5 business days of proof approval, and refund the order when the return shows in transit on the logistics website searched by the tracking number buyer uploaded within 5 business days. If the goods needn't be returned, the supplier should refund the order within 5 business days of the refund request.

If proof is valid, and buyer requests redelivery, the supplier should redelivery within 10 business days of proof approval. Please note All A Dog Wants has the right to refund the order if the redelivery products have no stock, or buyers are able to reorder products when the products are restocked.

6. Logistics Issues

Invalid tracking information

If supplier verifies the tracking number is wrong, and the supplier fails to provide the correct one within 6 business days, the supplier will refund the order.

Untimely Tracking Info Updates

If there is no update of the tracking info for more than 10 business days after label created shows on logistic website, and the buyer applies for a refund,  supplier shall refund order within 5 business days from buyer request.

Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.

Too-long of Shipping Period

If the transit time exceeds the estimated delivery time by 10 days or more and the supplier fails to provide any valid tracking updated information, the buyer may apply for a refund. Supplier shall refund order within 5 business days of buyer request.

Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.

7. Other

When encountering holidays, covid-19, abnormal weather, or other abnormal situations, the buyer shall contact us through alladogwants.com/contact-us page to solve the goods or logistics issue.

All A Dog Wants will try its best to assist buyers in these special circumstances in a timely manner. After notifying us, buyers should expect a decision on these types of issues no later than two weeks.

8. Attention

If buyers are unsatisfied with the solution of the order after-sale issues, buyers have the responsibility to open a dispute to help deal with the after-sale issues.